In 21 southern provinces, the program to stop collecting electricity bills at customers’ homes and collect electricity bills without cash is an area that is being promoted by the Electricity sector and is being responded to by many customers.
This benefits both sides, helping customers to use electricity economically, reduce travel time, actively choose payment methods, securely and transparently all information about services; The Electricity industry reduces resources in electricity bill payment activities, improves socio-economic efficiency according to the Government’s policy, and has more conditions for customer service implementation.
Effectively suspending electricity bill collection at home In the first 9 months of 2020, for the whole of EVNSPC, the rate of customers paying non-cash has reached 62.82%, exceeding the whole year plan.
Particularly, the rate of non-cash payments has now reached 87.61% of the total electricity bill paid. In particular, in the urban area of 21 southern provinces and cities, the percentage of customers who do not have to come to collect at home has reached 87.74% of the total number of electricity users.
Due to some limitations on electronic payment infrastructure in rural areas, the percentage of customers who do not have to come to collect electricity bills at home reaches 53.6% of the total number of customers, expected by the end of the fourth quarter. 2020 will not apply the form of electricity bill collection at homes in urban areas.
Mr. Nguyen Van Ly, Deputy General Director of Southern Electricity Corporation (EVNSPC), said that in recent years, in 21 southern provinces and cities, electricity services such as registration of new meter installation, Changing the content of electricity purchase and sale contracts, paying electricity bills, informing about power problems, etc. all apply online services via the network, helping customers to use electricity conveniently and quickly anytime, anywhere. need.
According to Mr. Ly, in 21 southern provinces and cities, from the beginning of the year until now, EVNSPC has provided on-demand online power services to more than 2,174,000 customers through service delivery channels of the industry. electricity, in which the number of requests received indirectly at the Customer Care Center is 1,964,800 requests.
The rate of providing transactions through the channels of the Customer Service Center and through the Public Administration Centers, the Online Public Service Portal has reached 90.13%. The number of customers using the Customer Service App and Zalo throughout EVNSPC in the first 9 months of this year reached 1,358,055 customers.
Besides the general results achieved in eliminating electricity bill collection at home, not using cash in electricity bill payment of EVNSPC, many member Power companies have made outstanding efforts and efficiency.
Vung Tau City Electricity Company said, from October 1, City Electricity. Vung Tau no longer collects electricity bills at home for all electricity users. Every month, customers receive electricity bill notifications via applications such as SMS, Zalo, EVNSPC customer service on mobile phones from City Electricity. In Vung Tau, customers have plenty of time to prepare and choose payment channels according to their wishes.
In Ninh Thuan, Ninh Thuan Power Company said, it is expected that this year will reach 100% of customers in wards/communes of the city and 50% of customers in rural areas without having to pay. electricity at home.
After a pilot period, from May 2020, Ninh Thuan Power Company has taken another step in the roadmap of implementing online electricity transactions, towards the complete elimination of home payment collection by the end of 2020. .
For online electricity transactions, electricity customers’ transactions, from service request to contract signing and payment, are done online, through a technology platform. At Ca Mau Power Company, phase 1 is implemented in wards 2 and 5 of the city. In Ca Mau, nearly 9,000 customers agreed to pay for electricity without cash.
Phase 2 is being implemented in the remaining 6 wards in the city. Ca Mau and 30,933 customers participating cashless when paying for electricity. Particularly in rural areas, electricity units are now aggressively deploying to each commune, helping people get used to electricity services in the form of online.
